Refund policy
Our goal at Five Petal Coffee is to provide you with exceptional coffees and curated brewing equipment. We are committed to quality and transparency in everything we do.
Coffee
As coffee is a perishable food product, we are unable to accept returns on coffee. We roast our beans in small batches to ensure maximum freshness and quality, and this policy protects that standard for all customers.
However, if you have any issues with the coffee you received or believe there was an error with your order, please contact us at info@fivepetalcoffee.com within 7 days of receiving your package. We are here to help and want to ensure you have the best possible experience.
Brewing Equipment & Accessories
We can accept returns on brewing equipment (drippers) and accessories (filters, Lotus Drops) under the following conditions:
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The item must be unused, unopened, and in its original, undamaged packaging.
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You must contact us to initiate the return within 14 days of receiving your order.
To initiate a return, please email us at info@fivepetalcoffee.com with your order number. Once your return is received and inspected, we will notify you of the approval of your refund. If approved, the refund will be processed to your original method of payment.
Please note that original shipping charges are non-refundable, and you will be responsible for the shipping costs for returning your item.
Damaged or Incorrect Orders
If your order arrives damaged, or if you received an incorrect item, please contact us immediately at info@fivepetalcoffee.com. Please include your order number and a photo of the damaged or incorrect item so we can resolve the issue promptly.
Sale Items
Items purchased on sale or as part of a promotion are Final Sale and cannot be returned or refunded, unless they arrive damaged or defective as outlined in the damage/defect section.
Refunds & Replacements:
If your coffee arrives damaged or if there is a quality issue, please contact us at info@fivepetalcoffee.com within 14 days of delivery with a photo of the damage. We will evaluate the issue and, if approved, we will send a replacement or issue a full refund to your original payment method.
Refund Processing:
If approved, you’ll be automatically refunded on your original payment method within 5-7 business days.